Privacy Policy
We comply with PIPEDA and applicable provincial privacy law. This policy explains what data we collect and why, how we process it, and your rights.
Last updated:
Information we collect
- Account data: name, email, and optional phone.
- Learning data: course progress, assignments, feedback.
- Technical data: device, approximate location, cookies.
Consent, contract, legal obligation, legitimate interests.
We do not knowingly collect data from children under 13.
If data moves outside Canada, we use appropriate safeguards.
How we use your information
- Provide and improve courses and academic services.
- Authenticate users and secure accounts.
- Process payments and issue receipts.
- Analyze product performance (if analytics cookies are allowed).
- Communicate updates, service announcements, and policy changes.
Cookies and tracking
We use necessary cookies to operate the site and optional analytics to understand usage. You can change your choices anytime via Manage cookies.
Required for core functionality such as security and preferences.
Help us improve content and performance. Disabled by default in Canada unless you opt in.
See the retention timeline below for how long cookies and logs are kept.
Retention timeline
Transactional records — 7 years
Invoices and receipts retained for tax compliance.
- Storage: encrypted at rest
- Access: finance team only
- Deletion: automatic purge schedule
Course work — 24 months
We store assignments and edits to support portfolios and grading.
- You can request early deletion after grading
- Backups purge in next cycle
Analytics — 14 months
Aggregated performance metrics only.
- IP addresses truncated
- Events aggregated
Support tickets — 18 months
Logs of interactions to improve support quality and audit outcomes.
Your rights
You can access, correct, delete, or export your data. Contact us at [email protected] or call +1 (587) 432-0934.
Security
We use encryption in transit (TLS), encryption at rest where applicable, least-privilege access, and audit logging. We conduct periodic security reviews and vendor risk assessments.
Contact and complaints
If you have concerns, contact us first at [email protected]. You may also contact the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy regulator.